Shipping policy
Last Updated: August 7, 2026
At BloomGrove.store, we know that the anticipation of a new garden piece is part of the experience. Whether you have selected cascading floral vines, rich decorative greenery, or softly glowing solar garden lights, our goal is to make the journey from our store to your space as clear and reliable as possible.
This Shipping Policy describes how orders are processed, shipped, tracked, and delivered.
1. Shipping Coverage
BloomGrove.store serves customers through the shipping destinations made available during checkout.
Availability may vary depending on the product, carrier network, destination, or applicable restrictions.
If checkout accepts your delivery destination and your order is subsequently confirmed, we will make reasonable efforts to fulfill the shipment.
2. Shipping Cost
BloomGrove.store offers free standard shipping worldwide on eligible orders placed through our website.
Where optional expedited or premium delivery services are made available, additional charges will be clearly presented before the customer completes checkout.
3. Estimated Delivery Time
Our standard estimated delivery timeframe is generally 7–10 days.
Delivery estimates begin after an order has been processed and transferred into the shipping network unless otherwise indicated.
Delivery estimates are provided in good faith but are not guaranteed delivery dates.
Actual delivery times can vary depending on destination, carrier operations, customs procedures, holidays, weather conditions, local delivery capacity, and other circumstances outside our reasonable control.
4. Processing
After your order is placed, it may undergo payment verification, inventory confirmation, packing, labeling, and preparation for shipment.
Customers will receive applicable order or shipping information using the contact details supplied during checkout.
5. Tracking
Where tracking is available, tracking information will normally be provided after shipment.
Please allow time for a carrier's tracking system to register a newly created shipment.
Tracking may temporarily remain unchanged while a package moves between facilities or carriers.
6. Multiple Packages
An order containing several products may occasionally arrive in multiple packages.
Products may be stored or fulfilled separately, and sending them separately can sometimes allow orders to reach customers more efficiently.
If one package arrives before another, this does not necessarily mean that an item is missing.
Please review all tracking information associated with your order.
7. Correct Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please verify house numbers, apartment or unit numbers, postal codes, city names, state or province information, and country details before completing checkout.
If you identify an address error immediately after ordering, contact support@BloomGrove.store.
We will attempt to update the information when possible, but changes cannot be guaranteed after processing or shipment begins.
8. Failed Delivery
If a carrier cannot complete delivery because of an incorrect address, inaccessible destination, refusal of delivery, or another recipient-related issue, the shipment may be returned or held.
Contact us if you believe a shipment has been returned to sender.
We will review the circumstances and available options.
9. Delivery Confirmation
A shipment may be considered delivered when carrier tracking records it as delivered to the address supplied by the customer.
If tracking indicates delivery but you cannot locate the package, check the immediate delivery area, household members, building reception, parcel lockers, neighbors where appropriate, and carrier notices.
If the package remains missing, contact the carrier and BloomGrove.store promptly.
10. Shipping Delays
Occasional delays can occur because of severe weather, natural events, transportation interruptions, high seasonal demand, customs inspections, carrier disruptions, public holidays, or other external circumstances.
We appreciate your patience in these situations and will provide reasonable assistance where shipment information is available.
11. International Orders
International shipments may be subject to customs processing, import requirements, local regulations, or other destination-country procedures.
These requirements can affect delivery times.
Customers are responsible for ensuring that products ordered are permitted in their destination where specific import restrictions apply.
Any applicable taxes, duties, or fees will be handled according to the information presented at checkout and applicable law.
12. Damaged Packages
If a package arrives visibly damaged, photograph the external packaging and product where reasonably possible.
Contact support@BloomGrove.store with your order number and evidence of the issue.
We will review the situation under our Return and Refund Policy.
13. Missing Products
If your package arrives but an ordered item appears to be missing, first determine whether your order has multiple tracking numbers.
If the shipment appears complete but an item is genuinely missing, contact us.
Please provide your order number and details of what was received.
14. Lost Shipments
If tracking does not show meaningful progress for an unusually long period, contact us.
We may review available tracking information and, where appropriate, communicate with the shipping provider or provide another reasonable resolution.
A temporary tracking delay does not necessarily mean that a shipment has been lost.
15. Solar and Decorative Products
Some artificial greenery and floral products may be compressed or folded for efficient shipping.
After unpacking, gently reshape leaves, flowers, branches, and vines to achieve the intended appearance.
Solar garden products may require assembly and an initial charging period before use.
Please follow any instructions included with the product.
16. Peak Seasons
Delivery networks may experience increased volume during major holidays and seasonal shopping periods.
We recommend placing time-sensitive orders early, particularly where products are intended for weddings, parties, seasonal decorations, celebrations, or gifts.
17. Order Changes
Contact us immediately if you need to modify an order.
Once an order enters fulfillment, we cannot guarantee that products, quantities, addresses, or other details can be changed.
18. Contact Us About Shipping
For assistance with shipping:
BloomGrove.store
1820 Washington Acres Rd
Hampstead, North Carolina 28443
United States
Email: support@BloomGrove.store
Phone: 617-516-7198
Our goal is simple: to help the garden-inspired pieces you choose from BloomGrove.store make their way safely from our store to the place you call home.