Refund policy
Last Updated: August 7, 2026
At BloomGrove.store, we believe that creating a beautiful home or garden should be an enjoyable and reassuring experience. From softly glowing garden lights to graceful artificial vines, floral decorations, and lush decorative greenery, every product we offer is selected with the intention of helping our customers create spaces that feel welcoming, peaceful, and full of character.
We understand, however, that an item may occasionally arrive differently than expected, may not be suitable for your intended space, or may need to be returned for another reason. This Return and Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect orders, cancellations, and related matters.
By purchasing from BloomGrove.store, you acknowledge and agree to the terms described below.
1. 30-Day Return Period
BloomGrove.store accepts eligible returns within 30 days of delivery.
The 30-day return period begins on the date that the carrier's tracking information indicates that your order was delivered to the shipping address provided during checkout.
To be eligible for a standard return, your item should generally be in substantially the same condition in which you received it, including all components and accessories supplied with the product.
Where reasonably possible, products should also be returned with their original packaging.
Opening a package solely to inspect the product does not automatically make the item ineligible for return.
If more than 30 days have passed since delivery, we may be unable to approve a standard return except where applicable consumer protection laws provide additional rights.
2. Starting a Return
Before returning an item, please contact our customer support team at:
Email: support@BloomGrove.store
Phone: 617-516-7198
Please include your order number, the name of the product you wish to return, the reason for the return, and any relevant photographs when applicable.
Photographs are particularly helpful if the product arrived damaged, defective, incomplete, or different from the item ordered.
Our team will review your request and provide the appropriate return instructions.
Please do not send products to an address without first receiving return instructions from BloomGrove.store. The appropriate return destination may depend on the product, fulfillment location, or circumstances of the order.
Items returned without authorization or to an incorrect address may experience delays in processing.
3. Return Condition
Returned products should be reasonably protected during transportation.
Customers should include all significant components originally supplied with the product. For example, where applicable, solar lighting products should include the corresponding stakes, lighting components, solar panels, cables, or other accessories originally included.
Artificial floral and greenery products should not be intentionally cut, permanently modified, painted, glued, or otherwise altered before being returned unless the modification was necessary to identify a product defect.
We understand that certain decorative products may require gentle unfolding, shaping, or assembly after arrival. Ordinary inspection or reasonable assembly does not necessarily prevent a return.
4. Free Returns
Eligible returns accepted under our 30-day return program may qualify for free return shipping when processed according to the instructions provided by our customer support team.
Customers must contact BloomGrove.store before sending the return.
If we provide a prepaid return label, the provided label should be used according to the instructions supplied.
Costs resulting from unauthorized shipping methods, express shipping selected independently by the customer, or sending a product to an incorrect location may not be reimbursable.
5. Damaged or Defective Products
Although we aim to ensure that every order reaches you in excellent condition, transportation and handling issues can occasionally occur.
Please inspect your order after delivery.
If your item arrives damaged, defective, or materially unusable, contact us as soon as reasonably possible at support@BloomGrove.store.
Please provide your order number and clear photographs or other reasonable evidence showing the issue.
Depending on the circumstances, we may offer an appropriate resolution such as a replacement, refund, replacement component, or another solution agreed upon with the customer.
We do not expect customers to accept products that arrive materially damaged or defective.
6. Incorrect Items
If BloomGrove.store sends you a product different from the product shown on your confirmed order, please contact us.
Examples may include receiving the wrong product type, quantity, size, style, or color.
Please provide your order number and photographs of the item received.
Once verified, our team will provide an appropriate solution, which may include replacement or refund.
7. Missing Items
Some orders containing multiple products may be shipped in separate packages.
If only part of your order arrives, please check your shipping confirmation and tracking information before reporting the remaining products as missing.
If all available tracking information indicates that your shipment should have been completed and an item is still missing, contact us at support@BloomGrove.store.
We will review the order and available shipment records.
8. Refund Processing
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will normally be issued to the original payment method used for the purchase.
After BloomGrove.store issues a refund, your bank, card issuer, payment provider, or financial institution may require additional processing time before the funds appear in your account.
These external processing periods are outside our direct control.
9. Original Shipping Charges
Where standard shipping was provided free of charge, there is normally no original standard shipping fee to deduct from an eligible refund.
Any optional premium, expedited, express, or upgraded shipping services purchased by the customer may be non-refundable once those services have been performed, except where required by applicable law.
10. Exchanges
If you would like a different product, variation, or decorative style, please contact us.
Depending on product availability and fulfillment circumstances, we may provide exchange instructions or recommend returning the original product and placing a new order.
Product availability cannot be guaranteed while a return is being processed.
11. Order Cancellations
If you wish to cancel an order, contact support@BloomGrove.store as soon as possible.
We will make a reasonable effort to accommodate cancellation requests before an order enters fulfillment or ships.
However, orders are often processed quickly. Once fulfillment or shipment has begun, cancellation may no longer be possible.
In that situation, you may request a return after receiving the product, subject to this policy.
12. Non-Returnable Situations
Certain products may not qualify for a standard return where they have been substantially altered, intentionally damaged after delivery, or returned incomplete in a manner that prevents reasonable resale or inspection.
Products specifically customized or personalized for a customer may also be subject to different return conditions when clearly disclosed before purchase.
Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.
13. Artificial Plants and Floral Products
Artificial flowers, vines, and greenery can become compressed during transportation.
Leaves and flowers may require gentle reshaping after unpacking.
Minor differences in positioning, curvature, or arrangement are not necessarily defects.
Similarly, product colors may appear slightly different depending on photography, lighting conditions, and monitor or device settings.
Where a variation materially differs from the product purchased, please contact us so that we can review the situation.
14. Solar Lighting Products
Performance of solar-powered products can vary depending on environmental conditions, including sunlight exposure, season, placement, weather, charging duration, and geographic location.
Advertised operating periods generally describe expected performance under suitable charging conditions and should not be interpreted as a guarantee of identical performance in every environment.
A product that fails to operate correctly despite appropriate charging and use may qualify as defective.
15. Consumer Rights
This policy is intended to supplement, not eliminate, any mandatory rights available to customers under applicable consumer protection legislation.
Where applicable law provides rights that are more favorable than a provision of this policy, the mandatory legal requirement will apply.
16. Contact
For questions regarding a return or refund:
BloomGrove.store
1820 Washington Acres Rd
Hampstead, North Carolina 28443
United States
Email: support@BloomGrove.store
Phone: 617-516-7198
We want every BloomGrove.store order to contribute something beautiful to your space, and our team is available to help when an order does not arrive as expected.